Frequently Asked Questions

How long does shipping take?

Most orders arrive within 2–5 business days once shipped. Distance matters — the Midwest and East Coast are usually quicker than the West Coast. We ship to the 48 contiguous US states. Alaska, Hawaii and Puerto Rico: email us for a quote. Fresh, chilled and frozen items are pickup only.

Can you ship fresh, chilled or frozen items?

Fresh, chilled and frozen items (puddings, sausages, bacon, meat pies, soda bread, café food) are pickup only for now.

What if something I ordered turns out to be out of stock?

We'll reach out by email or phone before fulfilling your order so you can choose a substitute, a refund for that item, or to cancel the whole order — you're never charged for something we can't actually provide.

Do you list allergens or ingredients?

Packaged items carry the original manufacturer's own label — that's the most accurate source for ingredients and allergens, so please check it before eating. Café and bakery items are made in a shared kitchen where common allergens such as milk, eggs, wheat/gluten, soy, tree nuts and peanuts are used, so we can't guarantee any item is free of these or any other allergen, including fish, shellfish and sesame. If you have a food allergy, please ask us before ordering.

Is there parking?

Free street parking along Gunnison and the surrounding blocks.

Is the café dog-friendly?

Well-behaved dogs are welcome in our outdoor seating; inside is people-only, same as most cafés.

Do you take walk-in orders at the café?

Absolutely — ordering ahead online is just there for anyone who'd rather skip the queue.

Can I pick up a shop order instead of having it shipped?

Yes — choose Local Pickup at checkout instead of shipping, and collect at 6346–6348 W Gunnison St. Café orders are ready in 30–35 minutes. Shop orders are ready within 1 hour. At checkout you choose ASAP or a pickup time. Orders placed outside opening hours (or on a Monday, when we're closed) are ready from opening time on the next day we're open.

Do you ship internationally?

Not yet. We ship to the 48 contiguous US states. Alaska, Hawaii and Puerto Rico: email us for a quote.

How do subscription boxes work?

You pay for your first box today, plus shipping (you'll see the exact cost at checkout before you pay). After that, your card is charged automatically once a month (the Quarterly Box: every 3 months), on about the same date, and the next box is sent. To skip, pause or cancel, sign in to your account (the person icon at the top of the site) and go to Subscriptions, or email gaelicimportsonline@gmail.com or call (773) 792-1905. Please do this at least 3 days before your next charge. No fees to cancel. See the boxes →

How do gift cards work?

Our gift card is delivered by email, ready to use right away, and works for the shop and the café — redeemable online for anything in the store. There's no expiry date, and you can add your own message. Pop it in your cart at checkout and enter the code, or bring it in. A cuppa on someone else is always a good gift.